Privacy Policy

Introduction

NovaConsultant AS ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our restaurant review management services and visit our website at novaconsultant.pro.

Data Controller

NovaConsultant AS is the data controller for the personal data we process. You can contact us at [email protected] or by phone at +45 39351439 for any privacy-related enquiries.

Data Collection

The data we collect includes personal information you provide directly to us and information automatically collected through your use of our services:

• Contact information (name, email address, phone number)
• Business information (restaurant name, address, industry details)
• Communication records (emails, phone calls, meeting notes)
• Website usage data (IP address, browser type, pages visited)
• Service preferences and account settings

Use of Your Data

We process your personal data for the following purposes and how we use your information is governed by legitimate business interests and your consent:

• Providing restaurant review management services
• Communicating about our services and your account
• Processing payments and managing billing
• Improving our services and website functionality
• Complying with legal obligations and regulatory requirements
• Marketing our services (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: performance of contract, legitimate interests, legal obligation, and consent for marketing communications and certain cookies.

Data Sharing

We do not sell your personal data. We may share your information with trusted service providers who assist in delivering our services, such as payment processors, cloud hosting providers, and analytics services. All third parties are bound by strict confidentiality agreements.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Generally, we keep client data for the duration of our service relationship and up to 7 years thereafter for legal and regulatory compliance purposes.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +45 39351439
• Address: Gothersgade 26, 6072 Kolding, Southern Denmark

Supervisory Authority

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.